1. Introduction

At Webuyanygold.com ("we," "us," or "our"), your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services to sell gold, silver, or other precious metals through our website, postal service, or in-person appointments.

2. Information We Collect

• Personal Details: Name, address, email, phone number, and proof of identity.
• Transaction Details: Item descriptions, weights, purity assessments, and payment information.
• Technical Data: IP address, browser type, and cookies (for website functionality only).

3. How We Use Your Information

• Process transactions and send payments securely.
• Verify your identity for fraud prevention and legal compliance.
• Improve our services and customer experience.
• Respond to inquiries and provide support.

4. Legal Basis for Processing

• Contractual necessity (to complete your sale).
• Legal obligations (anti-money laundering and tax laws).
• Legitimate business interests (service improvements and security).

5. Data Sharing & Third Parties

We never sell your data. Limited sharing may occur with:

• Payment processors (to facilitate secure transactions).
• Regulatory bodies (only when legally required).
• Auditors or legal advisors (under strict confidentiality).

6. Data Security & Retention

• Your data is protected using encryption and secure storage.
• We retain information only as long as necessary (typically 7 years for legal and financial compliance).

7. Your Rights Under GDPR

• Access, correct, or delete your personal data.
• Restrict or object to data processing.
• Request a copy of your data in a portable format.

To exercise these rights, contact us at office@webuyanygold.com.

8. Cookies & Tracking

Our website uses essential cookies for basic functionality. You can disable non-essential cookies in your browser settings.

9. Changes to This Policy

We may update this policy as needed. The latest version will always be available on our website.

10. Contact Us

• 📧 Email: office@webuyanygold.com
• 📞 Phone: 0207 405 3000
• 📍 Address: Canterbury | London